Case Study
An interactive smart city that turned sustainability data into personal action
Splunk · .conf19, Las Vegas · Executive Producer — Jill Honig
View the full case study (PDF) →The Challenge
Conference expo floors are crowded with screens. At .conf19, Splunk needed an activation that would cut through passive booth experiences and make its “data to everything” story tangible — while spotlighting its commitment to sustainability.
The experience had to educate attendees on how data drives sustainability outcomes, capture participation through the event's RFID badge system, and move from creative approval to a fully fabricated interactive installation on an event-deadline timeline — including 3D-printed interactive objects with zero margin for redesign once printing began.
The Idea
A cross-shaped model smart city divided into four sustainability zones — each an independent station, so four guests could explore at once. Guests picked up a physical “hero object” to activate a zone, then placed sensor objects on smart bases to unlock real-world data stories.
The Experience
Badge in — an RFID scan starts the session and ties every interaction to a real attendee.
Pick up a hero object — the shopping trolley wakes the Food zone — to trigger its screen.
Place sensors on the smart base to unlock three data stories per category.
Scan the badge again to commit to a personal, quantified sustainability action.
The Pledge
The experience closed the loop with a personal commitment. After exploring the data stories, guests scanned their badge to accept a concrete, quantified pledge — like taking a shuttle to the airport, or skipping single-use plastic bottles in favor of the reusable bottle in their conference pack.
“Your commitment saves almost 2.5 lbs of CO2e — the emissions from charging your phone 128 times.”
Every pledge was translated into its real environmental impact.
Will you pledge to take a shuttle or shared-ride back to the airport when you leave Splunk .conf19?
To accept, please scan your badge below the screen.
Thank you! Your personal commitment saves almost 2.5 lbs of CO2e — equivalent to the emissions from charging your cell phone 128 times.
If every .conf19 attendee took a shuttle instead of their own car to and from the airport, over 92,500 lbs of CO2e would be eliminated — the carbon sequestered by 50 acres of forest.
Thanks for your commitment! Check your email for tips on how to keep it up when you get home.
Pledge copy: prompt → badge scan → quantified impact
Built to Come Back
The city was built to live more than once. The model is modular — a two-part base on casters that wheels together on the show floor, its walls and tabletop vinyl-wrapped so the surfaces can be stripped and re-skinned in new brand colors for the next show. The center is hollow: room for the hardware, wiring, and a technician to get inside and service every component.
At the end of a run it splits into two wheeled halves, shrink-wraps, and packs onto two skids for storage and redeployment. The activation about sustainability was itself engineered to be reused.
My Role
Led the creative/fabrication studio, Splunk stakeholders, and sustainability consultancy MeetGreen through parallel design, copy, fabrication, and technology workstreams.
Locked design approvals to the day and hour ahead of 3D-printing starts — zero margin for redesign.
Ran structured input rounds with Splunk and MeetGreen to ground every data story and pledge calculation in validated, real-world numbers.
Ambassador staffing, daily interaction tracking across four show days, and a post-event report with a 2020 roadmap.
3D-printed hero objects and sensors, per-zone screen states, RFID badge-scan pledge capture, and a celebratory pledge totem.
The Results
Food drew the most interactions (31%) — but Waste converted the most pledges (31%): the reusable-bottle ask, paired with the bottle already in every registration pack, proved the most actionable.
Why It Worked
Every Byte Counts made an abstract brand promise — data to everything — physical, personal, and measurable. Attendees didn't watch a demo about data; they picked it up, played with it, and left having made a commitment the data could actually track.
The Takeaway
The activation that wins a crowded floor isn't the one with the most screens — it's the one people pick up.
Make an abstract promise physical and personal, tie it to real numbers, and let people leave having done something the data can track.